Warranty Terms
Service Process

Warranty Terms

All 3onedata's product lines are designed, produced, and tested with industrial standard.

Products are warrantied to be free from manufacturing defects in materials and workmanship from shipping from 3onedata. The actual warranty period of products varies according to product category.

Product Category

Product Line

Warranty Period

Industrial Ethernet Switches

Unmanaged DIN-Rail Ethernet Switches

5 years

Unmanaged Rackmount Ethernet Switches

Managed DIN-Rail Ethernet Switches

Managed Rackmount Ethernet Switches

Industrial Ethernet Media Converters

RS-232/485 Ethernet Switches

Layer 3 Industrial Ethernet Switches

Embedded Industrial Ethernet Switch Modules

Industrial PoE Switches

Unmanaged PoE Switches

5 years

Managed PoE Switches

PoE Media Converters

Serial Device Servers

Serial Device Servers

3 years

Modbus Gateways

Modbus Gateways

3 years

Interface Converters

RS-232/485/422 Converters

3 years

USB to RS-232/485/422 Converters

CAN to RS-232/485 Converters

RS-232 Repeater&Isolator

TTL to RS-232/485 Converters

Surge Protectors

Media Converters

Ethernet Media Converters

3 years

RS232/485/422/CAN to Fiber Optic Converters

Protocol Converters

E1/FE1/Ethernet/V.35 Converters

3 years

E1/FE1/Ethernet/V.35 to Fiber Converters

Serial to E1 Converters

BNC to RJ45 Converters

PoE Switches

10/100M PoE Switches

3 years

10/100/1000M PoE Switches

PoE Injectors

PoE Splitters

Video Optical Transceivers

Video Optical Transceivers

3 years


Warranty Period

Power Adapters

1 year

SFP Ethernet Modules

1 year

Fiber Patch Cords

1 year

Offered Service

3onedata guarantee that the products are free from defects in materials and workmanship during normal usage. If a product should fail within warranty period, the product could be:

Ø Repaired;

Ø Replaced with a new unit;

Ø Replaced with an equivalent repaired product with same function;

Ø Fully refunded according to the purchase price if repair or replacement is impossible;

Service description

Ø The warranty is not limited to either the repair or replacement of the defective product during its warranty period.

Ø If a product is found to be defective within 3 months from the shipping date from 3onedata and properly installed and used, which is called Defect on Arrival (DOA), an expedited replacement service will be provided. In this case, customers should contact 3onedata technical support for verification first.

Ø After 3 months from the shipping date from 3onedata, the customer must have a Return Merchandise Authorization (RMA) number before sending the defective product to 3onedata for repair service.

Ø About products’ firmware configurations and storage devices contained within products, the settings and data in the products should be backed up before sending for repair. We are not responsible for any loss of settings or data.

Ø Repaired or replaced products are warrantied for 90 days from the date of repair or replacement, or the remainder of the original warranty period. The longer one is adopted here. If your product needs repair, 3onedata's RMA service is by your side.

Exclusions from Warranty

A product will not be covered by warranty in any of the following situations:

Ø Out of warranty period.

Ø Defects resulting from ordinary wear and tear.

Ø Defects attributed to any accidental damage, improper usage, modification, adaptation, purchasers’ or representatives’ negligence, improper storage or installation in toxic or acid, mobile and/or instable environments not in accordance with the specifications of external electrical fault.

Ø Defects resulting from usage of the product or accessories not in accordance with 3onedata’s published user manual.

Ø Defects resulting from any service, maintenance or repair executed by a third part other than 3onedata, service provider or third party authorized by 3onedata.

Ø Defects resulting from natural disaster, including but not limited to lightning, flooding, earthquake, fire, etc.

Ø The product has an altered and/or damaged serial number.

Ø The warranty for customized and ODM products are defined by contract, and excluded from this policy.

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