Stock Code：688618
Industrial Ethernet Switch
Serial Device Server
  • Q19
    Serial server work in TCP client mode, can support virtual serial communication?

    a. Serial server work in TCP Server mode, support virtual serial communication, RealCom function is turned on.
    b. Serial server work in TCP Client mode, does not support virtual serial communication, RealCom function is turned off.
    c. Serial server work in UDP mode, does not support virtual serial communication, RealCom function is turned off.

  • Q20
    Why is the web browser page displayed abnormally?

    Before accessing WEB, please clear IE browser cache and cookies. Otherwise it may cause the page to display abnormally.

  • Q21
    Is it equivalent to configure the device through between the web browser and the management software?

    Both configurations are the same and do not conflict.


  • Q22
    The indicator is abnormal when product is powered?

    a. Check the power adapter voltage is suitable according to the back sticker of product.
    b. Check the ‘+’ and ‘-’ according to mark of product.

  • Q23
    3onedata managed switch can be searched through BlueEyes_II, but it fails to enter web configuration page, what can users do about it?

    Users should confirm that the IP address of the computer is on the same network segment as the IP address of switch.

  • Q24
    What operating system does 3onedata managed switch software support?

    3onedata's ethernet switch software including Microsoft Windows 2000, Window XP, Windows 2003, Windows Server 2008, Windows 7, Window 8, Windows 10 and other mainstream 32bit &64bit operating system.

  • Q25
    Can SFP optical modules from other companies be used in 3onedata switches?

    3onedata switches have good compatibility with other switches, as for compatibility of SFP modules, we recommend users adopt our ethernet switch modules to avoid compatibility issues.


  • Q26
    What kind of serial port is console port in 3onedata managed switch? What is the pin definition?

    PIN definition: 2-TXD 3-RXD 5-GND.

  • Q27
    Why cannot the bandwidth increase after configured trunking?

    Check the trunking port's properties are coincident, including rate, duplex mode, VLAN etc.

Contact us to get more assistance.

Email Us